We're here to help with any questions or issues you might encounter. Below, you'll find information on how to get in touch with us and some common FAQs.
Contact Us
For any assistance, please contact us via email:
Please include:
- Your device type (e.g., iPhone 12)
- iOS version
- A detailed description of your issue or query
- Any error messages you see
We aim to respond to all inquiries within 24-48 hours.
Frequently Asked Questions (FAQs)
How do I install the app?
- Answer: The app is available on the App Store. Simply search for our app name, then click "Get" to download and install.
I forgot my password. How can I reset it?
- Answer: On the login screen, tap "Forgot Password." Follow the instructions sent to your registered email to reset your password.
The app crashes. What should I do?
- Answer: First, try restarting your device. If the problem persists:
- Ensure your app and iOS are up to date.
- Check your internet connection.
- If still crashing, uninstall and reinstall the app. If this doesn't work, please contact us.
How do I update the app?
- Answer: Updates are automatically handled by the App Store. However, to check manually:
- Open the App Store, go to your profile, and scroll down to see available updates. If an update is available for our app, tap "Update."
My app isn't working correctly after an update. What should I do?
- Answer: First, verify if the issue is known on our Change Log or Known Issues page (#). If not, or for further assistance, contact us with details about the issue.
How can I report a bug or suggest a feature?
- Answer: Send an email to us at info@educabitcoin.com with as much detail as possible about the bug or feature suggestion.
Privacy & Security
- Learn about how we handle your data in our Privacy Policy.
- For security concerns, please contact us immediately.
App Tutorials
- Check out our Tutorials (#) section for video guides on how to use various features of the app.
Please note, the placeholders like [URL to App Store] should be replaced with actual links or sections once implemented on your website or within the app. Also, ensure to link to your actual Privacy Policy and any tutorial sections you might have.